Privacy Policy

VEEMANCE PRIVACY POLICY

Veemance collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us.

The Services are provided by Veemance Pty Ltd (“Veemance”, “us” or “we”), and this Privacy Statement applies to information collected and used by Veemance.

1. Scope and Application

This Privacy Statement (“Statement") applies to everyone who uses our Services to request dating services (“Users”).

2. Collection​ ​of​ ​Information

2.1. We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include (but is not limited to): name, age, gender, email, phone number, postal address, profile picture, personal profile information, dating preferences, financial information including credit card details and any third-party financial providers such as Stripe, services requested or rendered, ABN or ACN and other information you choose to provide.

2.2. When you use our Services, we collect information about you in the following general categories:

  • Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested or rendered, date and time the service was provided, amount charged and other related transaction details.
  • Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement below.
  • Profile Information: We collect information from you about your personal preferences, hobbies, and dating preferences. Your name, age, date of birth, gender, location, physical attributes, email address, phone number, postal address, profile pictures, education, occupation, job title, religious information, relationship and family status, social habits (such as smoking and drinking), ethnicity, personal bio questions when registering a profile on Veemance, financial information.
  • Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

2.3. We may also receive information from other sources and combine that with information we collect through our Services. For example:

  • If you choose to link, create, or log in to your Veemance account with a payment provider (e.g., Google Wallet), engage with third-party provider (e.g. Google AdSense), social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

3. Use​ ​of​ ​Information

We may use the information we collect about you to:

  • We may use the information we collect about you to:
  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, authenticate Users, and send product updates and administrative messages.
  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends.
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Veemance and other companies, where permissible and according to local applicable laws, and to process contest, sweepstake, or other promotion entries and fulfill any related awards.
  • Personalise and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
  • For our administrative tasks and marketing campaigns.
  • Recommend potential dating matches based on potential mutual compatibility linked to your profile and preferences.
  • To prevent, detect, identify and investigate any complaints or claims about you or made by you.
  • To comply with and enforce legal requirements, agreements and policies.

4. Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

We may share your information:

  • With other Users to enable them to provide or request the services you are offering or requesting. For example, if you are a User we share your name, photo (if you provide one), personal profile, date of birth, and locations to other Users; This information will remain public on the Veemance website for any Veemance member to access.
  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third-party or us.
  • With the general public if you submit content in a public forum, such as blog comments, testimonials, social media posts, or other features of our Services that are viewable by the general public.
  • With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.With Veemance subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralisation and/or logistics purposes.
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf.
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Veemance or others.
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
  • If we otherwise notify you and you consent to the sharing.
  • In an aggregated and/or anonymised form which cannot reasonably be used to identify you.

5. Social​ ​Sharing​ ​Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

6. Analytics​ ​and​ ​Advertising​ ​Services​ ​Provided​ ​by​ ​Others

7. We may allow others to provide audience measurement and analytics services for us

To serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement below.

8. Your​ ​Choices

8.1. You may update your account information at any time by logging into your online or in-app account. If you wish to delete your account, please contact the Veemance team directly at [email protected] and we will delete your account. Your account can also be cancelled by logging into your account and clicking on delete your account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

8.2. Veemance will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

8.3. We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system.

8.4. You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

9. Changes​ ​to​ ​the​ ​Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

10. Contact​ ​Us

If you have any questions about this Privacy Statement, please submit your questions, or write us at [email protected]

COOKIES STATEMENT

1. Cookies​ ​and​ ​Advertising

We and our affiliates, third parties, and other partners use cookies and other identification technologies on our Services for a number of purposes, including: authenticating Users, remembering User preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our Services.

1.1. Overview

  • Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first-party cookies.” Cookies served by Veemance while you are on www.veemance.com.au are first-party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third-party cookies.” We may allow Google to set a cookie on your browser while you visit www.veemance.com.au, and that would be a third-party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last as long as your browser is open. These are deleted automatically once you close your browser. “Persistent cookies” survive after your browser is closed and may recognise your device when you re-open your browser and browse the internet again.
  • “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels enable third parties to set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about User interaction with the app and information about the User device and network information.

1.2. You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.

1.3. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser.

1.4. Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services.

1.5. Types and Purposes of Cookies

The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third-party cookie providers are intended merely as illustrative not comprehensive.

Type of Cookie

Purpose

Who Serves (for example)

 

1st Party, Persistent

An anonymising User ID associated with all Veemance customers.

veemance.com.au

 

3rd Party, Session and Persistent

Google Analytics beacon

Google.com

 

3rd Party, Session and Persistent

Google AdSense

Google.com